Warranty Policy

1.1 Warranty Period

Aplus Display Technology Co.,Ltd(APLUS), warrants all products of defects in material and workmanship for a period of one (1) year from the date of shipment from APLUS. During this period, Aplus will at its option, repair or replace this product at no additional charge to the purchaser as stated below. Aplus reserves the right to waive its warranty policy if the customer fails to pay invoice in full and/or on a timely basis as set out on the face of the invoice.

1.2 Limited Warranty

Limited warranty service may be obtained by returning the product during the warranty period to the Aplus facility with proof of purchase and a Returned Material Authorization (RMA) number. Aplus recommends the customer first utilize support materials shipped to finish the product diagnostics, and get the Aplus Email Or Telephone support before requesting an RMA number.

1.3 Turn-around Time

Typical turn-around times for packages arriving at Aplus dock are 10 to 15 business days, but this is subject to product availability.

1.4 Repair or Replace

Aplus will at its option, repair or replace this product at no additional charge to the purchaser, if the defect is related to the Aplus manufactured product and is within warranty. Other components shipped with the system will be honored by Aplus as in the original manufacturer's warranty. Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replacement parts and products become property of Aplus.

We have DOA and RMA service for all the Aplus manufactured products within the warranty.

1.5 Exclusions from Warranty

The warranty will be voided if one or more of the following conditions apply (to include, but not limited to)

A. Reported product is found to be defective, but outside warranty period.

B. Product identification label is removed or altered.

C. Product has been misused.

D. Product has been abused.

E. Product has been modified.

F. Product has been improperly maintained.

G. Natural Disasters - Damage caused by Natural Disasters to include, but not limited to: Lightning, Flood, Fire, Earthquake.

DOA & RMA

We have DOA and RMA service for all the APLUS manufactured products within the warranty.

2.1 DOA Service (Dead On Arrival):

To run DOA within 30 days after shipment. Goods are guaranteed to exchange when it is returned.

New product operation would be completed within 5-20 working days. Round trip shipping costs are paid by Aplus. The following failures are allowed to be serviced by DOA:

A: The image cannot display normally.

B: It cannot be powered on.

C: The internal functions of monitors/pc are out of work.

2.2 RMA Service (Return Merchandise Authorization):

To run RMA within 1 year after shipment. Maintenance time lasts from 5 to 20 working days according to the difficulty and specific situation. Returning shipping cost after maintenance is paid by Aplus.

2.3 Obtaining an DOA & RMA Number

The DOA & RMA number must be obtained in advance from Aplus and is valid for 30 days. The number should be clearly marked on the exterior of all packaging. Do not write on the product or the product's original packaging (internal).

For the customer's convenience Aplus offers the following ways to obtain an DOA & RMA number:  

1. Contact Aplus service support at 86-0755-8630-7833  

2. Contact Aplus service by e-mail at RMA@apluslcd.com or our sales representative.

2.4 DOA & RMA Form

Once Service support sends an DOA & RMA form, it will expedite the DOA & RMA process to provide the following information:  

A. Unit's serial number.

B. Unit's product number.

C. Unit's description of problem.

D. Where and when unit was purchased from.

After the form is filled out; return completed form and an DOA & RMA number will be forwarded.

2.5 DOA & RMA Response Time：

A. DOA: After APLUS receives the return goods from customer, in 5 working days we will complete the work of replacement new product.

B. RMA:After APLUS receives the return goods from customer,we will finish the maintenance time within 10~15 working day.

2.6 Transport Expense Payment

A. DOA: The shipping cost of round trip charges Aplus .

B. RMA: The shipping cost from Aplus to customers after maintenance charges Aplus. Another half charges customers.

C. Paid Service: The shipping cost of round trip charges customers.

2.7 Repair service charges

The following situations are belonging to paid service:

A. Surpassing guarantee period..

B. Caused by natural disaster.

C. Damaged by whom operated the products not according to the instruction manual..

D. The Aplus warranty label was re-pasted, fabricated, tore up, altered, etc.

E. No Problem Found (NPF) - Product(s) returned as defective and found to be in working order.

F. Broken during shipment..

2.8 Transport Method

A: Land carriage is the main method for domestic customers. Special requests need to negotiable with our salesman.

B: Airfreight or sea freight is the main method for overseas customers. Special requests need to negotiable with our salesman.

2.9 Transportation Claim

A: If Aplus receives returns with any broke, we would inform the customers right away and ask them to contact the carrier or forwarding company to inspect and claim.

B: When customers receive our goods, please inspect appearance at the first time. If customers find any broken, please tell the carrier and check the broken situation. Simultaneously, please write down the detailed broken results in the cargo receipt and inform Aplus immediately. We would ask for claim to the transporting company.

3.0 Disclaimer

Due to our displays products, Aplus doesn’t suggest use cleanser like ammonia water or alcoholic to clean the surface. If any damage caused by them, Aplus will not undertake the due obligations.

3.1 Attentions：

A: All rights like explanation, rules, changes, etc are reserved by Aplus

B. Service time: Monday to Saturday, AM 8:30~PM 18:00, for any questions,pls feel free contact us..